Refund Policy

Returns

You have a full 30 days to return your product if you decide it’s not for you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted, such as where an item is not in its original condition, is damaged, or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, please first check your bank account again as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@archeris.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@archeris.com including your purchase details, and send your item to: 6 Westmount Close, Worcester Park, KT4 8FL, United Kingdom.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What is Hide & Speak?

Pit your storytelling and creativity against your friends and family to find out who's the sneakiest storyteller of them all. It's engaging, challenging and guaranteed laughter.

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Hide & Speak is available from Amazon UK. If you'd like us to ship one to another country, please get in touch.

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